November 6, 2018

The Hunt for the Black Screen (in October/November)

We’ve gotten a few negative reviews over the last few weeks due to a bug in the system. While we love getting 5 star reviews (hint, hint), we really appreciate feedback that we can use to make our app better. We have had a handful of users that have pointed out a troubling bug. After tapping ‘Create Scan’, our loyal Scandy Pro users are presented with a black viewport - no preview. Tapping the button to start a scan keeps the black screen intact and sets the ‘lost tracking’ haptic feedback to 11 - constant vibrations until the stop scan button is tapped. The bad news: we cannot replicate this bug with our phones. The good news: as soon as we have more info, we can fix this problem. So here is our ask: if you are having this issue, PLEASE reach out to us at help@scandy.co. In return, we will send you coupon codes for free subscriptions and Scandy swag! We apologize to all of those users who are impacted by this bug. Please know that we are working diligently to fix it.

Scan on, my friends.


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Scan On

Create in 3D with the phone in your pocket. With any TrueDepth iOS device you can get creative in three dimensions right now.